A few weeks ago I purchased some soup for lunch. Unbeknownst to me, the act of eating this soup would provide me with a demonstration of the principles of a quality performance feedback system.

I started of course by heating up the soup in the microwave, that's a non brainer! Once the soup was ready, I grabbed my fork and proceeded to return to my desk. (The eagle eyed amongst you may have already spotted my mistake!)

So I'm back at my desk, sat down ready to eat my soup. I…